Refund Policy
At Slices & Spices Pizzeria, we take great pride in the quality of our products and services. We are located at Pizzeria Roma, Rome, 00184, Italy and you can reach us at +39 06 1234 5678. Our refund policy below outlines the circumstances under which Slices & Spices Pizzeria will offer a refund and how the refund process works. Please note that by using our website sunfieldlane.sbs, you agree to the terms laid out in this refund policy.
Cancellation and Refund
If you need to cancel an order, you can do so without incurring any cost provided that you cancel before the order has been dispatched for delivery. If you cancel after your order has been dispatched, we cannot offer a cancellation or refund unless there is an error with the order or the goods are found to be defective.
Defective or Incorrect Orders
If the food you received is defective or not what you ordered, please contact us immediately via phone at +39 06 1234 5678. In the event of any food item being unsatisfactory, we may offer a replacement or refund the item's value to your original payment method in €.
Quality Concerns
If your order does not meet our quality standards, you may be eligible for a partial or full refund. Any quality concerns must be reported within 24 hours of receipt of your order. Please provide a detailed description of the issue, along with any photographic evidence you may have, when you contact us. We'll assess your claim and respond with the outcome of our investigation.
Refund Process
Refunds will be processed in the same manner as the original payment within 7-14 business days of Slices & Spices Pizzeria agreeing to the refund. This policy is applicable for transactions made in € directly through our website sunfieldlane.sbs. Any refunds will be issued to the card or payment method initially used for the purchase.
Exceptions
Please note that for food products that are perishable by nature, we do not offer returns or exchanges unless the items are defective or there has been an error on our part. Gift cards, discounted items, or promotional offers are also non-refundable unless otherwise specified.
Changes to Our Refund Policy
Slices & Spices Pizzeria reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will take effect immediately. It is the customer's responsibility to check our website for any updates to the terms of our refund policy.
Contact Us
If you have any questions about our refund policy or if you wish to make a complaint about a product or service, please contact us at +39 06 1234 5678. Our customer service team will be happy to assist you.
Last updated: March 30, 2023